{"id":723,"date":"2023-01-19T13:17:56","date_gmt":"2023-01-19T13:17:56","guid":{"rendered":"https:\/\/www.czechbankingnews.cz\/?p=723"},"modified":"2023-01-19T13:17:56","modified_gmt":"2023-01-19T13:17:56","slug":"kooperativa-spustila-novou-klientskou-zonu","status":"publish","type":"post","link":"https:\/\/www.czechbankingnews.cz\/?p=723","title":{"rendered":"Kooperativa spustila novou Klientskou z\u00f3nu"},"content":{"rendered":"<p><strong>Za\u010d\u00e1tkem prosince 2022 Kooperativa spustila novou Klientskou z\u00f3nu. Ta nahradila Kooport\u00e1l, kter\u00fd byl na poli poji\u0161\u0165ovnictv\u00ed pr\u016fkopn\u00edkem v oblasti online slu\u017eeb pro klienty. Nyn\u00ed p\u0159i\u0161la nov\u00e1 aplikace \u2013 vyvinut\u00e1 na p\u0159\u00e1n\u00ed klient\u016f a klientsk\u00fdch poradc\u016f.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>Do klientsk\u00e9 z\u00f3ny maj\u00ed p\u0159\u00edstup v\u0161ichni klienti Kooperativy se sjednanou smlouvou na fyzickou osobu v roli pojistn\u00edka. Registrovat se mohou na str\u00e1nce <u>zona.koop.cz<\/u>. Pro snaz\u0161\u00ed registraci i p\u0159ihl\u00e1\u0161en\u00ed je mo\u017en\u00e9 vyu\u017e\u00edt BankID (bankovn\u00ed identity).<\/p>\n<p>\u201eZat\u00edm si na\u0161i klienti u\u017e\u00edvaj\u00ed jednoduch\u00e9ho p\u0159\u00edstupu ke smlouv\u00e1m a platb\u00e1m, sta\u017een\u00ed zelen\u00e9 karty nebo asisten\u010dn\u00ed karty k cestovn\u00edmu poji\u0161t\u011bn\u00ed. Pr\u00e1v\u011b rychl\u00fd p\u0159ehled o poji\u0161t\u011bn\u00ed a jednozna\u010dn\u00fd zabezpe\u010den\u00fd p\u0159\u00edstup p\u0159es BankID je velkou v\u00fdhodou. Nicm\u00e9n\u011b to hlavn\u00ed teprve p\u0159ijde, na\u0161e klientsk\u00e1 z\u00f3na je prvn\u00ed aplikac\u00ed nov\u00e9 integra\u010dn\u00ed platformy, kter\u00e1 n\u00e1m umo\u017en\u00ed digitalizovat mnoho na\u0161ich klientsk\u00fdch i intern\u00edch proces\u016f,\u201c shrnula prvn\u00ed dojmy z nov\u00e9ho online prost\u0159ed\u00ed Eva Pol\u00e1chov\u00e1, \u010dlenka p\u0159edstavenstva Kooperativy.<\/p>\n<p>V Klientsk\u00e9 z\u00f3n\u011b u\u017eivatel\u00e9:<\/p>\n<ul>\n<li>z\u00edskaj\u00ed perfektn\u00ed p\u0159ehled o pojistn\u00fdch smlouv\u00e1ch,<\/li>\n<li>provedou zm\u011bny v kontaktn\u00edch \u00fadaj\u00edch,<\/li>\n<li>nakouknou do transak\u010dn\u00ed historie,<\/li>\n<li>zaplat\u00ed pojistn\u00e9,<\/li>\n<li>sjednaj\u00ed si novou smlouvu,<\/li>\n<li>vy\u0159e\u0161\u00ed pojistnou ud\u00e1lost,<\/li>\n<li>vygeneruj\u00ed si novou zelenou kartu nebo digit\u00e1ln\u00ed asisten\u010dn\u00ed kartu.<\/li>\n<\/ul>\n<p>A chystaj\u00ed se dal\u0161\u00ed roz\u0161\u00ed\u0159en\u00ed funkc\u00ed, nap\u0159\u00edklad propojen\u00ed online slu\u017eeb mezi sebou, aby bylo mo\u017en\u00e9 koupit si poji\u0161t\u011bn\u00ed p\u0159\u00edmo ze z\u00f3ny bez nutnosti vypl\u0148ovat \u00fadaje, kter\u00e9 ji\u017e o klientovi zn\u00e1me.<\/p>\n<p>K\u00a0polovin\u011b ledna Kooperativa eviduje p\u0159es 155 000 p\u0159ihl\u00e1\u0161en\u00ed do Klientsk\u00e9 z\u00f3ny, s rekordn\u00edm po\u010dtem 17 445 aktivn\u00edch u\u017eivatel\u016f za jeden den.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-725\" src=\"http:\/\/www.czechbankingnews.cz\/wp-content\/uploads\/2023\/01\/Menu_klientska-zona-300x189.png\" alt=\"\" width=\"300\" height=\"189\" srcset=\"https:\/\/www.czechbankingnews.cz\/wp-content\/uploads\/2023\/01\/Menu_klientska-zona-300x189.png 300w, https:\/\/www.czechbankingnews.cz\/wp-content\/uploads\/2023\/01\/Menu_klientska-zona-1024x644.png 1024w, https:\/\/www.czechbankingnews.cz\/wp-content\/uploads\/2023\/01\/Menu_klientska-zona-768x483.png 768w, https:\/\/www.czechbankingnews.cz\/wp-content\/uploads\/2023\/01\/Menu_klientska-zona.png 1385w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Za\u010d\u00e1tkem prosince 2022 Kooperativa spustila novou Klientskou z\u00f3nu. Ta nahradila Kooport\u00e1l, kter\u00fd byl na poli poji\u0161\u0165ovnictv\u00ed pr\u016fkopn\u00edkem v oblasti online slu\u017eeb pro klienty. Nyn\u00ed p\u0159i\u0161la <a class=\"mh-excerpt-more\" href=\"https:\/\/www.czechbankingnews.cz\/?p=723\" title=\"Kooperativa spustila novou Klientskou z\u00f3nu\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":2,"featured_media":724,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pojistovny"],"_links":{"self":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=723"}],"version-history":[{"count":1,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/723\/revisions"}],"predecessor-version":[{"id":726,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/723\/revisions\/726"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/media\/724"}],"wp:attachment":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=723"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=723"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}