{"id":2083,"date":"2023-10-09T09:40:06","date_gmt":"2023-10-09T09:40:06","guid":{"rendered":"https:\/\/www.czechbankingnews.cz\/?p=2083"},"modified":"2023-10-09T12:30:00","modified_gmt":"2023-10-09T12:30:00","slug":"conectart-expanduje-na-slovensky-a-polsky-trh","status":"publish","type":"post","link":"https:\/\/www.czechbankingnews.cz\/?p=2083","title":{"rendered":"Conectart expanduje na Slovensko a do Polska"},"content":{"rendered":"

Nejv\u011bt\u0161\u00ed tuzemsk\u00fd provozovatel kontaktn\u00edch center odkoupil telemarketingovou spole\u010dnost Simio, <\/span><\/strong>kter\u00e1 p\u016fsob\u00ed v<\/span> Polsku a na Slovensku.\u00a0<\/span>Conectart tak vstupuje na nov\u00e9 evropsk\u00e9 trhy a roz\u0161i\u0159uje i <\/span><\/strong>portfolio sv\u00fdch klient\u016f. <\/span><\/strong><\/p>\n

Finan\u010dn\u00ed \u010d\u00e1st akvizice prob\u011bhla v<\/span> kv\u011btnu leto\u0161n\u00edho roku, v<\/span> z\u00e1\u0159\u00ed doch\u00e1z\u00ed ke <\/span>sjednocen\u00ed<\/span> obchodn\u00ed zna\u010dky a propojen\u00ed \u0159\u00edd\u00edc\u00edch struktur nap\u0159\u00ed\u010d trhy. Cena cel\u00e9 transakce se <\/span>pohybuje v<\/span> \u0159\u00e1dech vy\u0161\u0161\u00edch stovek tis\u00edc eur.<\/span>
V\u00fdhledov\u011b se ob\u011b telemarketingov\u00e9 firmy zcela slou\u010d\u00ed a budou zast\u0159e\u0161eny zna\u010dkou Conectart. Rebranding by <\/span>m\u011bl b\u00fdt hotov do konce leto\u0161n\u00edho roku a m\u011bl by se t\u00fdkat jak webov\u00fdch str\u00e1nek, tak i soci\u00e1ln\u00edch s\u00edt\u00ed \u010di<\/span>
samotn\u00fdch provozoven. <\/span><\/p>\n

Spole\u010dnost Conectart m\u00e1 v<\/span> sou\u010dasnosti v \u010cesku p\u0159es 1500 zam\u011bstnanc\u016f a touto <\/span>zat\u00edm posledn\u00ed akvizic\u00ed z\u00edskala na Slovensku 100 a v<\/span> Polsku 150 oper\u00e1tor\u016f. <\/span>Kontaktn\u00edm centr\u016fm se v<\/span> \u010cesku a v Polsku da\u0159\u00ed, toto odv\u011btv\u00ed st\u00e1le roste \u2013 do roku 2025 o\u010dek\u00e1v\u00e1 dohromady <\/span>v\u00fdnosy p\u0159es 1 miliardu dolar\u016f<\/span>12<\/span>. Samotn\u00e9 Polsko se v<\/span> posledn\u00edch letech stalo jednou z<\/span> kl\u00ed\u010dov\u00fdch destinac\u00ed <\/span>outsourcingu kontaktn\u00edch slu\u017eeb zahrani\u010dn\u00edch klient\u016f. V<\/span> sou\u010dasnosti m\u00e1 zem\u011b p\u0159es 200 funguj\u00edc\u00edch call <\/span>center, kter\u00e9 zam\u011bstn\u00e1vaj\u00ed v\u00edce ne\u017e 300 tis\u00edc pracovn\u00edk\u016f.<\/span><\/p>\n

\u201eNa\u0161\u00ed dlouhodobou strategi\u00ed je roz\u0161i\u0159ov\u00e1n\u00ed Conectartu v<\/span> r\u00e1mci st\u0159edo a v\u00fdchodoevropsk\u00fdch zem\u00ed. Do Polska <\/span>a na Slovensko se n\u00e1m poda\u0159ilo expandovat pr\u00e1v\u011b koup\u00ed spole\u010dnosti Simio. Trouf\u00e1m si \u0159\u00edct, \u017ee d\u00edky <\/span>digit\u00e1ln\u00edm inovac\u00edm a vyu\u017e\u00edv\u00e1n\u00ed um\u011bl\u00e9 inteligence p\u0159in\u00e1\u0161\u00edme do t\u011bchto zem\u00ed know-how, kter\u00e9 maxim\u00e1ln\u011b <\/span>zefektivn\u00ed fungov\u00e1n\u00ed tamn\u00edch call center. Polsko m\u00e1 \u010dty\u0159ikr\u00e1t v\u00edce obyvatel ne\u017e \u010cesk\u00e1 republika, o\u010dek\u00e1v\u00e1me <\/span>proto exponenci\u00e1ln\u00ed r\u016fst zak\u00e1zek,\u201c<\/span> \u0159\u00edk\u00e1<\/span> Petr Studni\u010dka, gener\u00e1ln\u00ed \u0159editel spole\u010dnosti Conectart<\/span>. <\/span><\/p>\n

Potenci\u00e1l <\/span>p\u0159\u00edle\u017eitost\u00ed v<\/span> outsourcingu z\u00e1kaznick\u00fdch linek je zat\u00edm nevyu\u017eit\u00fd. Velikost glob\u00e1ln\u00edho trhu kontaktn\u00edch <\/span>center dos\u00e1hla roku 2020 hodnoty t\u00e9m\u011b\u0159 340 miliard americk\u00fdch dolar\u016f. Podle predikc\u00ed by se do roku 2027 <\/span>m\u011bl d\u00e1le vy\u0161plhat a\u017e na 496 miliard americk\u00fdch dolar\u016f<\/span>.\u00a0<\/span><\/p>\n

Spole\u010dnost Simio se zam\u011b\u0159uje zejm\u00e9na na klienty z<\/span> oblasti telekomunikace, energetiky, bankovnictv\u00ed<\/span>
a<\/span> poji\u0161\u0165ovnictv\u00ed. \u0158ad\u00ed se mezi n\u011b nap\u0159\u00edklad giganti jako mobiln\u00ed oper\u00e1to\u0159i T-Mobile a O2, televizn\u00ed stanice<\/span>
HBO, finan\u010dn\u00ed spole\u010dnost Allianz \u010di Slovensk\u00e1 spo\u0159itelna. P\u016fvodn\u011b slovensk\u00e1 firma vznikla roku 2008,<\/span>
zku\u0161enosti m\u00e1 nicm\u00e9n\u011b i z \u010ceska a Polska.<\/span> \u201eS d\u016fv\u011brou p\u0159ed\u00e1v\u00e1m Simio do rukou siln\u00e9 a dynamick\u00e9<\/span>
spole\u010dnosti, jakou bezesporu Conectart je. V\u011b\u0159\u00edm, \u017ee pod veden\u00edm Petra Studni\u010dky dos\u00e1hne firma dal\u0161\u00edho<\/span>
rozvoje slu\u017eeb a r\u016fstu. Prodejem firmy m\u00e9 p\u016fsoben\u00ed ve spole\u010dnosti kon\u010d\u00ed, budu se v\u011bnovat jin\u00fdm v\u00fdzv\u00e1m,\u201c <\/span>vysv\u011btluje dosavadn\u00ed<\/span> majitel a gener\u00e1ln\u00ed \u0159editel spole\u010dnosti Simio Petr Haupt.<\/span><\/p>\n

Nejv\u011bt\u0161\u00ed \u010desk\u00e9 call centrum Conectart pat\u0159\u00ed do portfolia fondu GPEF III ze skupiny Genesis Capital od<\/span>
kv\u011btna<\/span> 2020.<\/span> \u201eU\u017e<\/span> t\u00e9m\u011b\u0159<\/span> 25<\/span> let<\/span> \u00fasp\u011b\u0161n\u011b<\/span> pom\u00e1h\u00e1me st\u0159edoevropsk\u00fdm podnik\u016fm se siln\u00fdm r\u016fstov\u00fdm<\/span>
potenci\u00e1lem. Conectart je dynamick\u00e1 spole\u010dnost, kter\u00e1 p\u0159ed t\u0159emi lety p\u0159ibyla do na\u0161eho portfolia pr\u00e1v\u011b se <\/span>strategi\u00ed region\u00e1ln\u00ed expanze. T\u011b\u0161\u00ed n\u00e1s, \u017ee se n\u00e1m ji spole\u010dn\u011b s managementem da\u0159\u00ed napl\u0148ovat,\u201c<\/span> komentuje <\/span>akvizici<\/span> Martin Vili\u0161, partner spole\u010dnosti Genesis Capital Equity<\/span>, zodpov\u011bdn\u00fd za transakci.<\/span><\/p>\n

Conectart se mimo zahrani\u010dn\u00ed expanzi moment\u00e1ln\u011b soust\u0159ed\u00ed na investice do nejnov\u011bj\u0161\u00edch technologi\u00ed; jako <\/span>jedna z prvn\u00edch firem na sv\u011bt\u011b implementovala jazykov\u00fd model ChatGPT-3.5 do b\u011b\u017en\u00e9 z\u00e1kaznick\u00e9 p\u00e9\u010de <\/span>prost\u0159ednictv\u00edm informa\u010dn\u00ed linky. Nov\u011b za\u010dal Conectart za\u010dle\u0148ovat vlastn\u00ed hlasovou IVR asistentku za <\/span>\u00fa\u010delem zefektivn\u011bn\u00ed intern\u00ed komunikace a proces\u016f.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Nejv\u011bt\u0161\u00ed tuzemsk\u00fd provozovatel kontaktn\u00edch center odkoupil telemarketingovou spole\u010dnost Simio, kter\u00e1 p\u016fsob\u00ed v Polsku a na Slovensku.\u00a0Conectart tak vstupuje na nov\u00e9 evropsk\u00e9 trhy a roz\u0161i\u0159uje i […]<\/a><\/p>\n<\/div>","protected":false},"author":2,"featured_media":607,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-2083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-investice"],"_links":{"self":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/2083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2083"}],"version-history":[{"count":3,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/2083\/revisions"}],"predecessor-version":[{"id":2088,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/2083\/revisions\/2088"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/media\/607"}],"wp:attachment":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2083"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2083"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}