{"id":2000,"date":"2023-09-18T20:07:50","date_gmt":"2023-09-18T20:07:50","guid":{"rendered":"https:\/\/www.czechbankingnews.cz\/?p=2000"},"modified":"2023-09-18T20:07:50","modified_gmt":"2023-09-18T20:07:50","slug":"conectart-miri-do-finale-v-evropske-soutezi","status":"publish","type":"post","link":"https:\/\/www.czechbankingnews.cz\/?p=2000","title":{"rendered":"Conectart m\u00ed\u0159\u00ed do fin\u00e1le v evropsk\u00e9 sout\u011b\u017ei"},"content":{"rendered":"<p><strong>Spole\u010dnost Conectart, p\u0159edn\u00ed \u010desk\u00fd provozovatel kontaktn\u00edch center, se op\u011bt za\u0159adil mezi \u0161pi\u010dkov\u00e1 evropsk\u00e1 centra. <\/strong><!--more--><\/p>\n<p>Ji\u017e po p\u00e1t\u00e9 v \u0159ad\u011b postoupil v presti\u017en\u00ed sout\u011b\u017ei European Contact Centre &amp; Customer Service Awards (ECCCSA) do fin\u00e1le. A to v kategori\u00edch \u201eMost Effective Application of Technology (EX)\u201c a \u201eBest Use of Data &amp; Insights\u201c, a to za implementaci um\u011bl\u00e9 inteligence do z\u00e1kaznick\u00e9 p\u00e9\u010de. Slavnostn\u00ed galave\u010der prob\u011bhne 21. listopadu v Lond\u00fdn\u011b.<\/p>\n<p><em>&#8220;Je pro n\u00e1s obrovskou ct\u00ed postoupit do fin\u00e1le tak presti\u017en\u00ed sout\u011b\u017ee, jakou ECCCSA je. Ka\u017ed\u00fd rok je konkurence siln\u011bj\u0161\u00ed a normy vy\u0161\u0161\u00ed. Cel\u00fd proces hodnocen\u00ed, od detailn\u00edch rozhovor\u016f po obhajoby, je prov\u011b\u0159en\u00edm na\u0161ich schopnost\u00ed v praxi. Porota, tvo\u0159en\u00e1 experty reprezentuj\u00edc\u00edmi glob\u00e1ln\u00ed trh, nastavuje vysok\u00e9 standardy, kter\u00fdm se sna\u017e\u00edme vyhov\u011bt. Nejde jen o samotn\u00fd \u00fasp\u011bch v sout\u011b\u017ei, ale o uzn\u00e1n\u00ed na\u0161eho odhodl\u00e1n\u00ed, pr\u00e1ce a neust\u00e1l\u00e9ho hled\u00e1n\u00ed inovac\u00ed. V sout\u011b\u017ei se porovn\u00e1v\u00e1me s elitou. Zji\u0161\u0165ujeme tak, kde stoj\u00edme na mezin\u00e1rodn\u00edm poli. To je pro n\u00e1s cennou zp\u011btnou vazbou a motivac\u00ed do budoucna,&#8221;<\/em> \u0159\u00edk\u00e1 <strong>gener\u00e1ln\u00ed \u0159editel Conectartu Petr Studni\u010dka<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Spole\u010dnost Conectart, p\u0159edn\u00ed \u010desk\u00fd provozovatel kontaktn\u00edch center, se op\u011bt za\u0159adil mezi \u0161pi\u010dkov\u00e1 evropsk\u00e1 centra.<\/p>\n<\/div>","protected":false},"author":2,"featured_media":607,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-2000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ankety"],"_links":{"self":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/2000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2000"}],"version-history":[{"count":1,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/2000\/revisions"}],"predecessor-version":[{"id":2001,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/2000\/revisions\/2001"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/media\/607"}],"wp:attachment":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}