{"id":1040,"date":"2023-03-01T19:20:24","date_gmt":"2023-03-01T19:20:24","guid":{"rendered":"https:\/\/www.czechbankingnews.cz\/?p=1040"},"modified":"2023-03-01T19:20:24","modified_gmt":"2023-03-01T19:20:24","slug":"raiffeisenbank-ma-nejlepsi-sluzby-pri-nabidce-zivotniho-pojisteni","status":"publish","type":"post","link":"https:\/\/www.czechbankingnews.cz\/?p=1040","title":{"rendered":"Raiffeisenbank m\u00e1 nejlep\u0161\u00ed slu\u017eby p\u0159i nab\u00eddce \u017eivotn\u00edho poji\u0161t\u011bn\u00ed"},"content":{"rendered":"<p><strong>Raiffeisenbank se v pr\u016fzkumu kvality nab\u00edzen\u00fdch slu\u017eeb stala nejlep\u0161\u00ed spole\u010dnost\u00ed nab\u00edzej\u00edc\u00ed \u017eivotn\u00ed poji\u0161t\u011bn\u00ed. S\u00a0hodnotou\u00a080 % v indexu kvality obsluhy se vy\u0161plhala<br \/>\no cel\u00fdch deset procentn\u00edch bod\u016f v\u00fd\u0161e, ne\u017e je benchmark trhu, jak ukazuje mystery shoppingov\u00e1 studie. Nadpr\u016fm\u011brn\u00fdch v\u00fdsledk\u016f dos\u00e1hla nap\u0159\u00edklad v\u00a0oblastech jedn\u00e1n\u00ed s\u00a0poradcem a nab\u00eddky \u0159e\u0161en\u00ed. Data vypl\u00fdvaj\u00ed z\u00a0m\u011b\u0159en\u00ed z\u00a0konce lo\u0148sk\u00e9ho roku realizovan\u00e9ho spole\u010dnost\u00ed MARKET VISION.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>Dle v\u00fdsledk\u016f plynouc\u00edch z\u00a0pr\u016fzkumu proveden\u00e9ho formou mystery shoppingu si Raiffeisenbank vede se zna\u010dn\u00fdm n\u00e1skokem oproti trhu ve v\u0161ech f\u00e1z\u00edch jedn\u00e1n\u00ed s\u00a0poradcem. Do n\u011bj bylo zahrnuto \u00favodn\u00ed jedn\u00e1n\u00ed, anal\u00fdza popt\u00e1vky, nab\u00eddka \u0159e\u0161en\u00ed i fin\u00e1ln\u00ed uzav\u0159en\u00ed domluvy s\u00a0klientem a rozlou\u010den\u00ed. V\u00a0oblasti poradensk\u00e9ho jedn\u00e1n\u00ed m\u011bla nejlep\u0161\u00ed hodnocen\u00ed nap\u0159\u00ed\u010d konkurenc\u00ed, kterou tvo\u0159ily p\u0159ev\u00e1\u017en\u011b poji\u0161\u0165ovny.<\/p>\n<p><em>\u201eV Raiffeisenbank dlouhodob\u011b db\u00e1me na vysok\u00fd standard poradensk\u00fdch slu\u017eeb, a to nejen co se t\u00fd\u010de bankovn\u00edch produkt\u016f, ale tak\u00e9 poji\u0161t\u011bn\u00ed, kter\u00e9 je ned\u00edlnou sou\u010d\u00e1st\u00ed finan\u010dn\u00edho pl\u00e1nov\u00e1n\u00ed,\u201c <\/em>\u0159\u00edk\u00e1 \u0160\u00e1rka Vol\u0161t\u00e1tov\u00e1, vedouc\u00ed odd\u011blen\u00ed pojistn\u00fdch produkt\u016f v\u00a0Raiffeisenbank.<em>\u00a0<\/em><\/p>\n<p>Jedn\u00edm z\u00a0faktor\u016f p\u0159i posuzov\u00e1n\u00ed kvality v\u00a0dan\u00e9 oblasti je kritick\u00e9 zhodnocen\u00ed anal\u00fdzy prim\u00e1rn\u00edch pot\u0159eb, co\u017e je jeden z\u00a0prvn\u00edch krok\u016f p\u0159i kontaktu poradce s klientem. Zde byla Raiffeisenbank ohodnocena jako jedna z\u00a0nejlep\u0161\u00edch spole\u010dnost\u00ed a s\u00a0v\u00fdsledkem spokojenosti o hodnot\u011b 89\u00a0% je v\u00fdrazn\u011b nad \u00farovn\u00ed pr\u016fm\u011bru trhu.<\/p>\n<p>N\u00e1sledn\u00e1 konzultace a n\u00e1vrh samotn\u00e9ho \u0159e\u0161en\u00ed je podle dostupn\u00fdch dat rovn\u011b\u017e vysoce nad pr\u016fm\u011brem p\u0159i srovn\u00e1n\u00ed s konkurenc\u00ed. K tomu nav\u00edc p\u0159isp\u00edv\u00e1 i ohodnocen\u00ed nab\u00eddky kone\u010dn\u00e9ho \u0159e\u0161en\u00ed jako nejlep\u0161\u00ed ze v\u0161ech posuzovan\u00fdch spole\u010dnost\u00ed. P\u0159i kontaktu domn\u011bl\u00e9ho klienta a poradce nav\u00edc v\u00a0jedn\u00e9 f\u00e1zi konzultace do\u0161lo i k\u00a0vysv\u011btlov\u00e1n\u00ed rozd\u00edl\u016f mezi jednotliv\u00fdmi typy poji\u0161t\u011bn\u00ed. Tady se Raiffeisenbank um\u00edstila na prvn\u00edm m\u00edst\u011b mezi v\u0161emi zkouman\u00fdmi poji\u0161\u0165ovnami.<\/p>\n<p><em>\u201eNa\u0161\u00edm c\u00edlem je v\u017edy klientovi navrhnout \u0159e\u0161en\u00ed, kter\u00e9 nejl\u00e9pe odpov\u00edd\u00e1 jeho pot\u0159eb\u00e1m. Na\u0161i bank\u00e9\u0159i jsou tak i d\u00edky velice dobr\u00fdm produktov\u00fdm znalostem schopni v\u00e9st s\u00a0klientem dialog, a prohlubovat tak d\u016fv\u011bru na osobn\u00ed i profesion\u00e1ln\u00ed \u00farovni, nezbytnou pr\u00e1v\u011b pro identifikaci pot\u0159eb klienta a navr\u017een\u00ed nejvhodn\u011bj\u0161\u00edho \u0159e\u0161en\u00ed,\u201c <\/em>dod\u00e1v\u00e1 \u0160\u00e1rka Vol\u0161t\u00e1tov\u00e1.<em>\u00a0<\/em><\/p>\n<p>Celkov\u011b se tedy Raiffeisenbank po vyhodnocen\u00ed studie dostala na prvn\u00ed p\u0159\u00ed\u010dku v\u00a0oblasti kvality poskytovan\u00fdch slu\u017eeb spojen\u00fdch s\u00a0nab\u00eddkou \u017eivotn\u00edho poji\u0161t\u011bn\u00ed za rok 2022. Lidsky d\u016fle\u017eit\u00fd faktor zde tak\u00e9 sehr\u00e1l svoji roli, nebo\u0165 klienti zapojen\u00ed do hodnocen\u00ed uvedli, \u017ee tzv. \u201esoft skills\u201c, do kter\u00fdch pat\u0159\u00ed nap\u0159\u00edklad mil\u00e9 chov\u00e1n\u00ed, diskr\u00e9tnost \u010di poskytov\u00e1n\u00ed srozumiteln\u00fdch informac\u00ed, byly u zkouman\u00fdch poradc\u016f hodnoceny nejl\u00e9pe ze v\u0161ech spole\u010dnost\u00ed. Stejn\u011b tak si klienti pochvalovali i \u010distotu a dostupnost jednotliv\u00fdch pobo\u010dek.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Raiffeisenbank se v pr\u016fzkumu kvality nab\u00edzen\u00fdch slu\u017eeb stala nejlep\u0161\u00ed spole\u010dnost\u00ed nab\u00edzej\u00edc\u00ed \u017eivotn\u00ed poji\u0161t\u011bn\u00ed. S\u00a0hodnotou\u00a080 % v indexu kvality obsluhy se vy\u0161plhala o cel\u00fdch deset procentn\u00edch <a class=\"mh-excerpt-more\" href=\"https:\/\/www.czechbankingnews.cz\/?p=1040\" title=\"Raiffeisenbank m\u00e1 nejlep\u0161\u00ed slu\u017eby p\u0159i nab\u00eddce \u017eivotn\u00edho poji\u0161t\u011bn\u00ed\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":2,"featured_media":1041,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banky"],"_links":{"self":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/1040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1040"}],"version-history":[{"count":1,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/1040\/revisions"}],"predecessor-version":[{"id":1042,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/posts\/1040\/revisions\/1042"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=\/wp\/v2\/media\/1041"}],"wp:attachment":[{"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1040"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1040"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.czechbankingnews.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}